plant-powered laundry. people-powered support.
before you write us
quick answers to the things people ask most
Need help?
Frequently asked questions
Shipping & returns
How much is shipping?
Free on orders over $49. Standard rate applies below that.
Can I return my order?
Yes — within 30 days of delivery, as long as the product is unused and in its original packaging. Opened or used products can't be returned for hygiene reasons.
When will I get my refund?
Approved refunds are processed within 5–7 business days, back to your original payment method.
Who pays return shipping?
You do, unless the return is due to a defective or incorrect item — in which case we cover it.
Subscription
How does Subscribe & Save work?
You get 20% off recurring orders. You can skip, pause, or cancel anytime from your account — no phone call needed.
Product & safety
Is it safe for sensitive skin and babies?
Our formula is hypoallergenic-friendly, and our Unscented line is designed specifically for newborn skin and eczema-prone households — zero fragrance, zero dyes, zero brighteners.
Does it work in HE machines?
Yes. QLEAN sheets are compatible with both HE and standard washing machines, in cold, warm, or hot water.
What's in your formula?
Plant-derived surfactants (from coconut and corn), a multi-enzyme blend (protease, amylase, lipase), and a phthalate-free fragrance (in scented versions only). Biodegradable and safe for septic and greywater systems.
What's NOT in it?
No PVA/PVOH, optical brighteners, phosphates, parabens, SLS, 1,4-dioxane, formaldehyde, chlorine bleach, dyes, or starch fillers.
Is QLEAN vegan and cruelty-free?
Yes to both. Plus, our packaging is plastic-free.
How do I use the sheets?
One sheet replaces a full pour of liquid detergent. Just toss it into the drum with your laundry. It dissolves in cold, warm, or hot water — in HE and standard machines.
talk to us
Whether it's about ingredients, your subscription, or just to say hi — we read every message. Real people on the other side, ready to help.
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