Shipping and Returns

Return Policy for Qlean.co

Eligibility for Returns

• Items must be returned within 30 days of the delivery date.
• Products must be unused, in their original packaging, and in the same condition as when you received them.
• Proof of purchase (order confirmation or receipt) is required for all returns.

Non-Returnable Items

• Opened or used products cannot be returned for hygiene and safety reasons.
• Gift cards and promotional items are non-refundable.

Return Process

1. Contact our customer support team at [insert email or contact form link] to initiate a return. Please include your order number and reason for the return.
2. Once your return is approved, we will provide you with detailed instructions on how to send the item back.
3. Pack the item securely and ship it to the address provided. Customers are responsible for return shipping costs unless the item is defective or incorrect.

Refunds

• Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed within 5-7 business days and issued to your original payment method.
• Shipping fees (if applicable) are non-refundable unless the return is due to an error on our part.

Exchanges

• If you received a defective or incorrect item, please contact us immediately. We will arrange for a replacement at no additional cost.

Free Shipping Policy